Privacy policy

This Privacy Policy describes how BoxerHero (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from boxhero.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us.

Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Shopify, payment processors, and marketing partners.

How We Use Your Personal Information

  • Providing Products and Services – to process payments, fulfill orders, manage your account, arrange shipping, and enable returns.

  • Marketing and Advertising – to send promotional communications and show tailored ads.

    • If you are located in the EEA or UK, we will only send you marketing communications if you have actively opted in. You can withdraw your consent at any time using the unsubscribe link in our emails.

  • Security and Fraud Prevention – to detect, investigate or act against fraudulent or malicious activity.

  • Communicating with You – to provide customer support and improve our Services.

Legal Basis for Processing (EEA & UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information under the following legal bases:

  • To perform our contract with you – e.g., when you make a purchase, we need your details to deliver your order.

  • Your consent – e.g., when you subscribe to our newsletter or accept cookies for analytics/marketing. You may withdraw consent at any time.

  • Legitimate interests – e.g., to prevent fraud, provide customer support, improve our services, and maintain security. We always balance these interests against your rights.

  • Compliance with legal obligations – e.g., record-keeping for tax, accounting, and regulatory compliance.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and Services, to run analytics, and to personalize advertising. You can manage cookie preferences via your browser.

How We Disclose Personal Information

We may share your personal information with trusted third parties including payment processors, logistics providers, customer support services, and marketing partners, always subject to this Privacy Policy.

User Generated Content

If you post reviews or other content on our Site, this information will be public.

Third Party Websites and Links

We may provide links to third-party sites. We are not responsible for the privacy practices of such sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children under 16.

Security and Retention of Your Information

We implement technical and organizational safeguards to protect your data. No system is completely secure, and you are responsible for protecting your account credentials.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting obligations. For example:

  • Order data: retained for 7 years to comply with tax and accounting regulations.

  • Marketing data: retained until you unsubscribe or withdraw your consent.

  • Account data: retained until you choose to close your account.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, restrict, or transfer your data, and to withdraw consent. You can also manage communication preferences (e.g., unsubscribe from emails).

  • Australia: If you are located in Australia, you may have rights under the Australian Privacy Act 1988, including the right to access and correct your personal data. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Complaints

If you are not satisfied with how we handle your data, you may lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

Where required, we rely on legal mechanisms such as the European Commission’s Standard Contractual Clauses and the UK’s International Data Transfer Agreement (IDTA) to protect your data when it is transferred internationally.

CPRA / California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

We do not sell personal information. We may share personal data for targeted advertising purposes.
To opt out of such sharing, click “Do Not Sell or Share My Personal Information” [Insert link if applicable].

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us:

☎️ +1 415 649 4685
📩 info@boxhero.co